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Our Story

At CustomerX we specialise in providing strategic consultancy service to the automotive manufacturing industry. Our focus is on improving customer satisfaction, aftermarket business and service operations as we as channel and brand management capabilities. We work with you to develop tailored strategies for sustainable growth and success in the industry.

Our Consultancy services are designed to optimise your business operations, enhance efficiency, and drive overall performance to in turn improve customer satisfaction. We bring a wealth of industry expertise and insights to help you achieve your business goals and stay ahead of the competition.

Meet the Team

Chris Brown

Chris Brown

Managing Director & Consultant

Hello, my name is Chris Brown, and welcome to CustomerX.

I have spent most of my career in the automotive manufacturing industry, focusing primarily on the engine and powertrain sector. My broad experience spans sales, marketing, and distribution. I hold qualifications in engineering and business, and through my work in various areas, I have developed a specialization in the aftermarket, service operations, and customer support.

In my experience, one question consistently arises in conversations with customers: “How are you going to support me?” This question highlights the key to everything. Properly addressing it can become a significant competitive advantage for your business. By prioritizing customer satisfaction, the rest will take care of itself.

There are many facets to achieving industry standards and world-class customer satisfaction. My consultancy is here to help businesses succeed, both in customer satisfaction and overall business performance, whether you are a B2B OEM or manufacturer or a B2C operator or asset owner of products, vehicles, or equipment in this area.

If you would like to learn more, please use this website to arrange a time to discuss and receive strategic advice on improving customer satisfaction and enhancing your business performance, productivity, and efficiency.

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