Where Experience meets Expectations
Consultants to the Automotive Manufacturing and Industrial Equipment Industry
Our Story
CustomerX helps organisations transform, improve customer experience, and deliver sustainable growth.
​
We combine strategic advisory with practical tools to close experience gaps, align operations with customer expectations, and create measurable business value.
​
Our team brings deep leadership and technical expertise across automotive, powertrain, and industrial sectors, supporting OEMs, Tier-1 suppliers, manufacturers, and service networks globally.
​
CustomerX focuses on four core areas:
​
-
Customer & Experience Transformation
-
Business & Operational Efficiency
-
Channel & Partner Strategy
-
New Product & Service Readiness
​
Through CustomerX Insights, our members-only platform, leaders can access frameworks, ROI tools, and market
intelligence that help them make faster, more confident decisions.
We help organisations work smarter, reduce risk, and deliver better experiences
for customers, partners, and employees.
Strategic Solutions for Industry Growth
Our focus is on improving customer experience, aftersales business and service operations, as well as channel and brand management capabilities. We work with you to develop tailored strategies for sustainable growth and success in the industry.
Enhance Your Business Performance
Our advisory services are designed to optimize your business operations, enhance efficiency, and drive overall performance and in turn through customer and organisation experiance management (CXM). We bring a wealth of business agnostic and industry insights to help you achieve your business goals and stay ahead in a competitive market.