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Winning with TCO: Why the Total Cost of Ownership is the New Battleground for OEMs
In today's fiercely competitive automotive and industrial equipment markets, product quality and performance are no longer enough. For...
Christopher Brown
Jun 62 min read
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Why Customer Experience Management Matters.
In today’s competitive landscape, manufacturers can no longer afford to compete on product quality and price alone. With increasingly...
Christopher Brown
May 22 min read
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Why New Product Introductions can fail and how to be ahead through Aftermarket Readiness
The NPI Blind Spot: Beyond Engineering and Launch Marketing Most NPIs focus on design, testing, and marketing but forget service support....
Christopher Brown
Apr 241 min read
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Is your Field Service Operation working for you — or against you?
In industries like construction, utilities, mining, and manufacturing , your field service teams are more than just boots on the ground —...
Christopher Brown
Apr 222 min read
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