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Why Customer Experience Management Matters.
In today’s competitive landscape, manufacturers can no longer afford to compete on product quality and price alone. With increasingly...
Christopher Brown
May 22 min read
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Why New Product Introductions can fail — And How to be ahead Through Aftermarket Readiness
The NPI Blind Spot: Beyond Engineering and Launch Marketing Most NPIs focus on design, testing, and marketing — but forget service...
Christopher Brown
Apr 241 min read
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Is your Field Service Operation working for you — or against you?
In industries like construction, utilities, mining, and manufacturing , your field service teams are more than just boots on the ground —...
Christopher Brown
Apr 222 min read
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