About Us
Overview
At CustomerX, we help manufacturers and service-driven businesses strengthen operations and deliver differentiated customer and user experiences, unlocking growth, efficiency and long-term value through high-performing networks and partnerships.
We specialise in supporting OEMs, suppliers, distributors, and service providers across the automotive and industrial equipment sectors, helping them connect customer insight with operational performance.
Our expertise spans Customer Experience (CX), Experience Management (XM), aftermarket sales and distribution, service operations, channel capability, and brand management.
Whether you’re launching a new product, improving your service delivery model, or digitising the customer journey, we work with you to design and implement strategies that drive sustainable growth, innovation, and competitive advantage.
Our advisory services are tailored to optimise operations, elevate both digital and service experiences, and enhance overall performance, helping businesses stay agile, efficient, and customer-centric in a fast-changing market.
Chris Brown
Managing Director CustomerX Consultants Limited
Hello, I’m Chris Brown and welcome to CustomerX.
I’ve spent most of my career in the automotive and industrial manufacturing sectors, with a strong focus on engines and powertrain systems. My background spans engineering, sales, marketing, distribution and supporting customers, giving me a balanced view of both technical and commercial dynamics.
Over time I have developed a deep specialisation in aftermarket operations, service performance, and customer experience, areas that often define how businesses truly perform.
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One question that has always stood out in conversations with customers is :
“How are you going to support me?”
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That question captures the essence of sustainable success. The best organisations know that when customer experience, insight, and organisational alignment come together, business performance follows naturally.
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At CustomerX, we help turn customer and operational insights into action aligning people, processes, and strategy to strengthen customer experience, brand reputation, and overall business success.
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If you’d like to explore how insights and CXM can strengthen your business performance, or wether you would like to subscribe to CustomerX Insights for more industry Insights, I’d be delighted to arrange a conversation.