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Welcome to CustomerX Insights

Our New Decision-Ready Intelligence for OEM's and Tier-1 Suppliers  

Covering Industry Sectors:
On and Off Highway, Agriculture, Industrial, Marine, Mining, Oil & Gas, Defence, Mobility  and Power Systems 

What is CustomerX Insights?

 

CustomerX Insights is our platform for decision-ready intelligence across mobility, industrial equipment, marine, defence, and power systems. Inside, you’ll find:

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  • 📊 Frameworks and market maps you can keep and share

  • 🧮 ROI tools and calculators to test business cases

  • 💬 Ask-an-Expert access - 2 questions/month, replies within 72 hours

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Start by exploring a free 

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Ways to get started:

 

  • Pro Membership (£295/month) → unlock the full Library, Ask-an-Expert (2 questions/month), and quarterly briefings.

  • One-off Consulting → book a 60-min consultation, half-day working session, or custom briefing.

  • Enterprise (Annual, POA) → multi-user access, tailored briefings, and priority support for OEMs, Tier-1s, and consultancies.

 

 

Why choose CustomerX Insights?

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Unlike broad analyst reports or one-off expert calls, CustomerX Insights delivers concise, reusable tools tailored for OEMs, Tier-1s, and service leaders making high-stakes decisions.

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Pro Membership

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  • Join PRO today for ongoing access to frameworks, maps, and tools

  • Ask-an-Expert 

  • Stay ahead with quarterly insights briefings.

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Customer service operative

One-off Consulting​

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  • Need a fast answer or deep dive?

  • Book a 60-min consultation, a half-day working session, or a custom briefing with take-away slides.​​

Two collegues discussing business

Enterprise (Annual, POA)

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  • Multi-user access for OEMs, Tier-1s, and consultancies.

  • Includes full Library + Ask, quarterly tailored briefings, and priority support.​

Group huddle discussing business

Frequently asked Questions (FAQ)

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​Who are CustomerX Insights for?

  • Q1. Who are CustomerX Insights for?

  • Our content is built for OEM and Tier-1 leaders in service, strategy, product, engineering, procurement, and digital/telematics. We also support consultancies and investors who need decision-ready views of these industries.​

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 What’s included in the Pro plan?​

  • Full access to the Insights Library (frameworks, maps, ROI tools)

  • 2 Ask-an-Expert questions/month with replies in 72 hours

  • Quarterly member briefing on cross-sector themes

  • All future Library additions during your subscription​

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 Do I have to subscribe to Pro?

  • No. You can also book a one-off consultation (60-min, half-day, or briefing), or request an Enterprise package for team-wide access. Pro is best if you want ongoing insights month to month.

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How is CustomerX Insights different from other options?

  • Many alternatives focus on one-off conversations or lengthy analyst reports. CustomerX Insights delivers concise, reusable tools (frameworks, maps, ROI tools) plus structured expert input tailored to the specific questions you face.​

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 Can I cancel anytime?

  • Yes. Pro subscriptions are monthly with no lock-in. Cancel through your account at any time.

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How do I start?

  • Try the free Sample Brief.

  • Book a consultation if you need direct expert input.

  • Subscribe to Pro for ongoing access.

  • Or request Enterprise for a tailored team package.

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Ready to unlock the full CX INSIGHTS Library?


Join Pro today and  access frameworks, ROI tools, and have expert answers within 72 hours.

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