Why Decision-Ready Intelligence Matters Now !

Across the industries and sectors we work with automotive, power-generation, off-highway, marine, defence, mining and industrial; leaders are under pressure to make faster, smarter decisions about how they serve customers, support there products and grow sustainably.

Technology, customer expectations and business models are all shifting at once.

What’s changed most is the speed at which organisations must adapt and the need for clarity when they do.

That’s why we created CustomerX Insights.

It’s a practical extension of our advisory work at CustomerX Consultants built to give OEMs, Tier-1 suppliers, manufacturers, supply chain and service providers a clear, structured way to turn customer understanding into measurable performance.

Industry Spectrum

A practical way to move from 'Insight to Impact'

For many teams, progress depends on connecting the dots between functions:

• Service delivery and CX.

• Product, quality and digital.

• Customer value and business performance.

CustomerX Insights brings those perspectives together through decision-ready tools and frameworks, ROI models, and sector maps etc .. all designed to support leaders who want to act with confidence.

Each resource reflects real-world experience: what we’ve seen work in service delivery, product readiness, distribution performance, supply chain and customer experience.

It’s about helping organisations work smarter and focus on what matters most to their customers and entering there new or existing market.

Gather your Insights and Feedback

How leaders can use it

Executive and management teams can use CustomerX Insights to:

• Evaluate new service models using ROI & TCO frameworks.

• Benchmark product and distribution strategy and readiness across markets.

• Connect CX measurement with operational outcomes.

• Align teams around what customers value most

  
  

  ... and most of all Create a competitive advantage for your business !

These are small steps that create lasting impact reducing complexity, improving alignment, and building capability across a sustainable organisation.

Explore the platform

The first set of tools are now live:

📊 Frameworks and heatmaps

🧮 ROI calculators and explainers

🗺️ Market maps and sector guides

💬 Ask-an-Expert access

👉 Download the Sample Brief to see how CustomerX Insights helps leaders link customer understanding with business performance.

We can also provide specialist and bespoke information and materials.

Customer Insights also offers enterprise wide advice and expert support.

Please contact us for more, or go ahead and become a CX Insight Pro-Member

Chris Brown

CustomerX Consultants

Innovating how businesses Succeed.